Frequently Asked Question

If you're entering the right credentials but still can't get past the login page (for example, the page just reloads or redirects back to login), try these troubleshooting steps:

Try a different browser first - This is often the quickest solution. If you're having trouble with Safari, try Chrome, Firefox, or Edge. Browser-specific issues are common and switching browsers can immediately resolve the problem.

Clear your browser data thoroughly:

• Clear cookies, cache, and browsing data for the specific website
• Try logging in using an incognito/private browsing window
• Disable browser extensions temporarily, as they can interfere with login processes

Check additional settings:

• Ensure JavaScript is enabled (many login systems require it)
• Temporarily disable any ad blockers or privacy extensions
• Make sure third-party cookies are allowed if the site requires them
• Check that your browser is up to date

Network and device considerations:

• Try logging in from a different device or network connection
• If using a VPN, try disconnecting it temporarily
• Check if your firewall or security software is blocking the connection

Contact support if the problem persists - If none of these steps work, or you would like assistance troubleshooting, let IT support know by submitting a ticket and we will do everything that we can to help you.